The Best 8 Help Desk Certifications in 2020

With a help desk software, your agents can make sure that they never miss out on a customer support email. That’s because they get to manage all the support, accounts, marketing, and sales email ids from a single dashboard. Your customers expect to receive the best support experience when they get in touch with your brand.

The HDI-DST certification validates a professional’s ability to troubleshoot hardware, software, and network issues. HDI Support Center Analyst (HDI-SCA) is an industry certification program designed to recognize individuals who have demonstrated a high level of competency in providing technical support and customer service. The HDI-SCA certification is offered by the Help Desk Institute, a global organization dedicated to helping IT professionals develop their skills and knowledge.

Free Systems Administration Training Courses (Cybrary)

At the very least, candidates should have one year of expertise with Cisco services and products. They should also be familiar with network fundamentals including IP addresses. A certificate demonstrates to companies that you are knowledgeable in a particular field. A certification, on the other hand, verifies that you have passed a certification exam.

This shows that you have the qualifications to do the job you’re applying for. Certificates can assist you to prepare for certification while also adding weight to your resume. A support certification can help you boost your productivity at work by teaching you new techniques. Certifications in IT support and help desk management can educate you on how to effectively organize resources such as client profiles, workbooks, common troubleshooting data, and machine manuals. Their Network+ is a solid foundational cert that can help open doors to networking jobs. Consider this cert if you’re interested in a networking career path, but don’t want to be tied to Cisco.

Networking Foundations: Protocols and CLI Tools

Step 3) Do a certification course required to apply for desktop engineer. There are also lessons on different windows updates and installing and configuring printers. We can provide support via phone & email prior to attending, during and after the course. One of our training experts will be in touch shortly to go overy your training requirements. One of our training experts will be in touch shortly to go over your training requirements. On average a HelpDesk IT Support technician makes between $42,000 to $59,000 annually.

  • They are built for anyone who wants to learn the fundamentals of the IT help desk and apply for jobs immediately.
  • Code Spaces is a platform for learners to find the best courses, certifications and tutorials on the web.
  • With this IT helpdesk certification, beginners can understand IT and engineering support.

ITIL defines a service lifecycle model for processes and activities during the design, development, delivery, and support of IT services. Company, develops best practices, maintains ITIL, and administers the ITIL certification program. When you’re ready to move beyond fundamental networking tasks, consider additional certifications to advance your networking career and achieve titles like network specialist, network administrator or network technician. The course begins with explaining network concepts and how technology, like wifi, works with your help desk tools. Then it breaks down the proper ways to handle network hardware and what to do if your network connection isn’t up to par. Finally, the course concludes with a lesson in network security explaining what your reps can do to prevent a cyber-attack on your system.

Potential Career Paths

The cost of the course varies depending on where you purchase it from but typically ranges between $300-$500 USD. Once passed, your certification will be valid for three years from the date of issue. After this period expires, you will need to retake the exam in order to maintain your certification status. If you work in a more advanced IT support capacity, you might want to look into IT specialization certificates. Employers will be able to see that you can manage advanced networks if you acquire the CCNA. Understanding how to best support employees with their technological needs is a vital ability to have when working as an IT support professional or help desk administrator.

help desk technician certifications

This is because it covers concepts such as network security and best practices for cybersecurity. Whether you want to pursue computer networking or IT security, CompTIA Network+ is a must for building foundational skills. Share your expertise and assist users with emerging technologies, help desk certifications cloud computing, software, computer, servers, networks and mobile devices. Employment opportunities are expected to increase about 23% in Wisconsin, and 19% nationally, between 2014 and 2024. These IT professionals have a thorough understanding of products and services.

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